Tom Thumb is a popular grocery store located at 1075 W FM3040 in Lewisville, Texas. Offering a wide range of products and services, this well-known brand is a go-to destination for locals looking for their grocery needs. With a reputation for excellent customer service, Tom Thumb strives to create a positive shopping experience for its customers. The store is praised for its diverse selection of items, including favorites like cherry vanilla coke, delicious cupcakes, and beautiful flowers. Customers appreciate the helpful and friendly staff, as well as the fair pricing on most products. Additionally, the store is commended for its clean and organized layout, making it easy for shoppers to find what they need. With convenient opening hours from 6 AM to 11 PM daily, Tom Thumb aims to cater to the needs of its customers. Overall, Tom Thumb is a trusted grocery store that provides quality products and exceptional service to its customers.
Reviews
This review is related to home delivery which originated from this store. Received text saying on the way, then delayed, then undeliverable. Customer service tells me because no one home. There the whole time but no reason for them to need someone there. Default re-delivery is next day and “nothing they can do”. Can’t call driver because third party. Money back 5-7 business days. How is this helpful? How is this a convenience? How is this remotely good customer service for something they offer to the public? I know things happen such as out of stock, delayed orders - but this is a customer service issue. So, warning others and taking my business elsewhere.
I used to do 100% of my shopping here. Over the past year, I have had to go elsewhere to get decent prices and find what I need.
They have eliminated or reduced the availability of many store-brand items. They often have bare shelves, and it's rare now to complete a trip with everything on my list. Several times in the past year, I have bought products only to get home and discover that they are expired.
Prices are an issue everywhere nowadays, but Tom Thumb especially feels exploitative.
I am not sure what has happened with this store. I don't know if it is the management or a corporate thing. But, it's a shame because this store is so convenient to me.
Done going out of my way to support this store. Every single time I go at least one item rings up incorrectly. This isn’t a little accident, it’s intentional. I use to let it go but now I stay and wait in line at customer service to get it corrected or refund.. I’m done. I was constantly taking pictures of the price to try and help save myself some time but no more.. Tom Thumb obviously doesn’t care to keep customers, I won’t worry about staying a customer. This particular Tom Thumb is awful anyway, expired foods, produce is horrible at this location as well.
So sad and unnecessary- it just seems like this location has declined so much that it’s clientele has moved on to better run stores. The pricing is such an ordeal for every visit and the fresh items (produce and meat) have severely declined in quality and availability. Watch expiration dates carefully- this visit they hooked me for cheese slices that expired two months ago.
My favorite Tom Thumb!! All the employees are so nice and helpful!! Also get my free EV charging while I shop!
It was good, they even had favorite cherry vanilla coke. Nice cupcakes and flowers
The lady at the self checkout station was really bothersome, buzzing around me and distracting me the entire time. Then she accused me of not weighing my peaches. I distinctly remember typing the number in and then setting them on the …
There, mango habanero bake chicken is amazing. Any time I work in Lewisville, I always come to Tom Thombs and grab two legs and two thighs.
I have been to this location twice this year 2023 but never had the chance to shop because I am a disabled person and need the motorized carts to do my shopping. On these two occasions I walked into store using my cane and …
Horrible experience here. They advertise great deals but you have to jump through hoops to get them. Digital deals cannot be done through self checkout. Front end associate said discount would come off at the end - didn’t happen. Wanted me …
Location
1075 FM3040, Lewisville, TX 75067, United States
Hours
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